I called again today and spoke with "Vicky". She said the time frame for approval is 15 months from their receipt and all previous "pendings" are invalid as they have changed and will only provide when they got your forms. I mentioned I sent in several forms that they received in Jan 2013 and was told they were to be approved a few weeks ago and her response was that basically everything I was told was as good as anything the liar in chief says = worthless but it shouldn't take 15 months since it was already received.
Yeah like almost 11,.... ELEVEN... months already.
This system is as now as efficient as that joke of an abomination healthcare garbage.